Remote Hands
EXPERT SUPPORT WHEN YOU NEED IT. WITHOUT THE TRAVEL BUDGET.
CENTRA gives you 24/7 on-site technical support so you can manage, troubleshoot and scale without being in person. Our skilled operations team will help with an emergency reboot at 2AM or a planned Saturday equipment installation.
Making It Easy
Comprehensive On-Site Support
Most providers offer basic “break-fix” remote hands. We go further. CENTRA’s operations team handles a full range of technical and physical tasks, from routine maintenance to complex troubleshooting, so you can deploy faster and resolve issues immediately.
Services We Provide:
Installation & Deployment
- Unbox, rack, and cable new equipment
- Cabinet installation, decommissioning and configuration
- Hardware staging and inventory verification
Maintenance & Monitoring
- Visual inspections and equipment verification
- Server and network equipment reboots
- Power cycling and connectivity troubleshooting
- Cabling adjustments, labeling, and re-patching
Operational Support
- Local KVM access to follow your step-by-step instructions
- Tape rotation and media exchanges
- Escort services for authorized personnel
- Custom documentation and reporting
Logistics Management
- Receiving and inventorying inbound shipments
- Secure storage of equipment and materials
- Preparing and coordinating outbound shipments
- Carrier coordination for pickup and delivery
Compliance & Auditing
- Support for security audits and risk assessments
- Documentation for compliance requirements
- Custom reporting tailored to your needs
No Delays
Deploy infrastructure in hours instead of days. Our team executes tasks quickly and accurately, eliminating travel delays and letting you focus on strategic priorities instead of logistics.
24/7 Availability Section
Always Available. Always Responsive.
Our operations team is staffed 24/7/365 across all locations (except for our Charlotte and Portland data centers). Whether it’s planned maintenance or an emergency response, we’re available when you need us:
Immediate Emergency Response
Critical issues get immediate attention, day or night
After-Hours Deployment
Weekend and evening installations don’t require premium scheduling fees
Fast Response Times
Most routine tasks completed within hours, not days
Clear Communication
Real-time updates and detailed task completion reports keep you informed
Providing peace of mind knowing expert support is always available. Whether you’re scaling infrastructure or responding to an outage, CENTRA’s team responds immediately, minimizing downtime and keeping your operations running.
Need On-Site Support?
Our Remote Hands team is standing by to help with installations, troubleshooting, maintenance, or any task that requires physical presence in the data center. Whether it’s routine or urgent, we’re here 24/7.
Need technical details?
View our Remote Hands documentation